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The player had already been looking to resolve this issue since Feb with no reaction from the casino. The player experienced clarified that neither of his records have been verified, and he had not really activated any additional bonuses. After our involvement, the casino had informed that the player’s request was being prepared, and his files were under evaluation.

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Player’s Disengagement Is Delayed Because Of To Verification Issues

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Player Is Encountering Some Problem

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Despite extending the response time by 7 days, the gamer had failed to be able to respond. Consequently, we all were struggling to look into further together in order to reject the grievance. The player coming from Egypt had noted an issue which has a deposit he had made on March 31st, which had been deducted from his Vodafone funds” “budget but not credited to his online casino account. Despite possessing provided to the casino’s support and provided all required details, he had received no solution or perhaps response over 20 days.

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The player provided almost everything and after that he” “seemed to be accused of getting multiple accounts. Unfortunately, the casino just described what took place without providing promoting evidence, therefore many of us were forced to be able to close this circumstance as unresolved. The player’s account has been closed and his earnings were confiscated due to an accusation of multiple accounts holdings. The on line casino then sent the ball player an email throughout which they guaranteed to return his deposit. The schlichter asked the casino to provide resistant of these accusations and also performed the player.

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